📌 Who We Are
Pets Lounge is an online pet store based in Egypt, offering a wide range of pet products and services.
Contact Information:
📧 Email: info@pets-lounge.com
📞 Phone: +20 122 778 0018
📋 Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, email address, phone number, shipping address
- Account Information: Username, password, order history
- Payment Information: Billing address, payment method (processed securely via third-party providers)
- Device & Usage Data: IP address, browser type, pages visited, time spent on site
- Communication Data: Messages, inquiries, reviews, or feedback submitted via our website or social media
🛡️ How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to inquiries and provide customer support
- Improve our website, products, and services
- Send promotional offers and updates (only with your consent)
- Comply with legal obligations
🔐 Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is handled securely through trusted third-party payment gateways.
🤝 Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Delivery companies, payment processors, IT support
- Legal Authorities: If required by law or to protect our rights
- Marketing Partners: Only with your explicit consent
🍪 Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
✏️ Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at info@pets-lounge.com.
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
If you’d like, I can help you draft a Terms & Conditions page or a Cookie Policy next. Or we could tailor this policy further for your website layout and tone.